Frequently Asked Questions

What if I have a question about my medicine?
You can call us anytime at 877-349-MEDS (6337) and someone from our pharmacy team will help you.

What if I get a new prescription?
Your doctor’s office can fax, call-in, e-prescribe or mail your prescription to one of our pharmacists.

What if my medicine runs out of refills?
One of our pharmacists will contact your doctor’s office to request more refills. If we cannot reach your doctor, someone from the pharmacy will call you.

What if my insurance company needs approval for my prescription?
Staff from the pharmacy will work with you and your prescriber to complete insurance authorizations.